Cancellation Policy
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Sometimes, things just happen. These things make it necessary for a Traveler to cancel an upcoming tour. For this reason, Bidtourz has created a policy that bases the penalty on time of cancellation.
TIME OF CANCELLATION TRIP PRICE REFUNDED < 30 DAYS BEFORE TOUR DATE 100% 6-29 DAYS BEFORE TOUR DATE 50% WITHIN 5 DAYS OF TOUR DATE 0% If you need to cancel your tour, please call us at 1-877-599-0676 (press option 1 and then 3) or email us at info@bidtourz.com. Please provide your full name and date of the tour. The time stamp on your email will determine the above category you fall in. After canceling your tour, you will receive an email confirming your cancellation. All refunds must be made by the original credit card holder. Refunds will be credited back to the original credit card used for payment. Exceptions to this Policy: Force Majeure; includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of BidTourz. However, a travel warning issued by the Emergency Services AFTER you book your tour invokes 'force majeure' or if you are on a cruise ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision. Any Traveler canceling under the pretense of Force Majeure will be issued a full refund. Refund Policy In the unfortunate event that you are unsatisfied with your tour experience for any reason, we offer a full and complete refund. Refund requests will only be considered within 7 days from the completion of your tour. Please contact us at 1-877-599-0676 to initiate a refund request. Hold Harmless Agreement
I fully understand and acknowledge that those outdoor recreational activities have inherent risks, dangers, and hazards; and such risks exist in participation in guided tours and activities. My involvement in any such activity may result in injury or illness, including, but not limited to, bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that may cause severe disability. These risks and dangers may be caused by the negligence of the participants, the negligence of the owners, employees, officers or agents of BidTourz, breaches of contract, the forces of nature, or other causes. Risks and dangers may arise from foreseeable or unforeseeable causes and such other risks, hazards, and dangers that are integral to recreational activities that take place in a wilderness, water, outdoor or recreational environment. In consideration of the guided tour services of Bidtourz, I agree that by my participation in these activities, I hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the owners, agents, officers or employees of BidTourz, or any other person, including myself. I also verify that I am in good health, not under the influence of any drugs or alcohol of any kind, nor do I have them in my possession, and I am capable of pursuing any of the guided tour activities of BidTourz. My participation in all activities involving the guided tour services of BidTourz is voluntary. BidTourz has informed me that these activities are not without risk. Certain risks are inherent in each activity and cannot be eliminated without destroying the unique character of the activity. These inherent risks are some of the same elements that contribute to the unique features of the activity and can be the cause of loss or damage, the risk of which I assume. I, on behalf of myself, my personal representatives and heirs hereby voluntarily agree to release, discharge, hold harmless, defend and indemnify BidTourz and its owners, agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, wrongful death, or otherwise, which may arise out of my participation in activities guided by BidTourz and other recreational activities. I specifically understand that I am releasing, discharging, and waiving any claims or actions that I may have at present or in the future for the negligent acts or other conduct of the owners, agents, officers or employees of BidTourz. I HAVE READ THIS WAIVER AND RELEASE AND AGREE THAT IT IS MY INTENTION TO EXEMPT AND RELEASE BIDTOURZ INC FROM LIABILITY FOR PERSONAL INJURY, PROPERTY DAMAGE OR WRONGFUL DEATH CAUSED BY NEGLIGENCE OR ANY OTHER REASON. I FULLY UNDERSTAND THE TERMS OF THIS RELEASE AND WAIVER. ALSO, I UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEMENT AND FREELY AND VOLUNTARILY DO SO WITHOUT ANY INDUCEMENT. Privacy Policy Bidtourz, Inc. is committed to maintaining your privacy. Bidtourz, Inc. gathers certain types of information about you as part of our operations. This Privacy Policy ("Privacy Policy") explains the types of information we gather, what we do with it and how you may correct or change that information. Information Collected by Bidtourz, Inc. Bidtourz, Inc. collects two types of information about you - personal information (such as name and e-mail address) and aggregate information (such as information about how many users visit our site). Personal Information Personal information is collected when you voluntarily purchase services or register as a user. This may include e-mail address, passwords, telephone numbers, address and other data needed to provide services to you. We will only require the minimum personal information we need and use it only to provide the services you have requested. Full Names Displayed in Reviews By default, your first and last name is displayed with any guide reviews you post. Messages Sent Through the System Bidtourz, Inc. provides a method for communicating with the guides on our system. We may monitor these messages for the purpose of ensuring that you are properly served by our guides and to ensure compliance with the terms and conditions of Bidtourz, Inc.. Aggregate Information We may collect aggregate information about overall user activities online such as the number of unique visitors, pages accessed most frequently or the search terms entered. This information may tracked through your Internet Protocol (IP) address, a number that is automatically assigned to your computer whenever you surf the Web. When you request a page from our site, your IP address may be logged. We may also collect aggregate information through the use of a cookie, which is a small data file that Web sites store on your hard drive when you visit them. Most web browsers are set to accept cookies however you can adjust your browser settings to refuse or alert you when cookies are being sent. However, some parts of our sites, may not function properly if you choose not to accept cookies. We use aggregate information to improve your user experience by determining which areas and features are most popular and which may need to be improved. Bidtourz, Inc. does not use IP addresses or cookies to retrieve any information from your computer. Sharing Data with Third Parties Bidtourz, Inc. does not distribute personal information that you have shared with us, except as permitted in this Privacy Policy and our then-current Terms of Use, if any. Bidtourz, Inc. can share your personal information in case that we are required to by a lawful request such as a subpoena or if we believe that the health or safety of another person or the general public may be compromised. Bidtourz, Inc. uses commercially reasonable efforts to protect your information. Some of the Personal Information we collect is shared with our tour guides who are directly involved in fulfilling the purchases you have made from us. We only provide our tour guides with your name and your local contact details if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, etc.) We do not provide our tour guides with any other Personal Information. We use third party vendors for email delivery and web analytics purposes, in order to improve your user experience and deliver you the most relevant content from Bidtourz, Inc.. These vendors never share or sell your personal information. Links to Third Parties This site may contain links to sites other than our own and those sites may not follow the same privacy policies as Bidtourz, Inc. If you visit other sites by clicking on a link from our site, you should determine their privacy policies before using their information or services. Opting Out You can choose to remove your e-mail address from our database at any time. To do so, please send an e-mail to info@Bidtourz.com. Correcting and Updating Information Bidtourz, Inc. provides you with the ability to change and modify information previously provided. Please follow the appropriate link when you log into your account. Additional Information No one can guarantee that transmission of data over the Internet is completely secure. It may be possible for third parties to unlawfully intercept or access transmissions or private communication. While we strive to protect your personal information, Bidtourz, Inc. cannot warrant the security of any information you transmit to us and we shall not be liable for any special, incidental or consequential damages you may suffer in the event that your transmission of data was intercepted. Bidtourz, Inc. reserves the right to change this Privacy Policy at any time. Any such changes will be posted online. Please contact us via e-mail at info@Bidtourz.com if you have any questions or concerns about our Privacy Policy. |